FAQ
1
How do I
place an order?
We are in the process of restocking the items that are sold out.
Please send us an email for back-ordering goods by placing a deposit.
2
Payment
& Shipping
We offer free shipping for each invoice order of more than GBP50. We try our best to dispatch the order the same day if it is received before noon. Delivery time is usually 3~10 days.
* Should you not be there to collect your order the goods shall be returned to us or to the distributor for drop off service. Should you require us to resend the items it shall be the responsibility of the customer.
INTERNATIONAL ORDERS
Yes, we accept international orders on a limited, case by case basis. Due to increased processing costs and the potential for fraud, we reserve the right to refuse to ship our products to any country or territory outside of Hong Kong.
There will be shipping charges for international orders either via postal or courier and customs and import taxes are the sole responsibility of the customer.
3
Secure Ordering
& Payment Options
We accept Paypal and credit cards including American Express (+4%), Visa and Mastercard. All Paypal purchases come with buyer's protection provided by Paypal for your added comfort. We also accept cheque and bank deposits.
4
Returns
& Refunds
Most of our items are consumables, depending on each item for replacements please send in your bill with payment proof we will try our best to accommodate your needs.
However should refunds be agreed to, any subsequent refunds will minus any and all extra charges including but not limited to postage, staff expense, banking and third party transation cares.